Person-Job Fit Dalam Upaya Memaksimalkan Layanan Housekeeping Oleh Tenaga Kerja Bidang Perhotelan di Hotel Gets Premiere Semarang
DOI:
https://doi.org/10.31851/jmwe.v22i4.20413Keywords:
Housekeeping, layanan hotel, person-job fit, sinkronisasi peran, studi kasusAbstract
ABSTRAK
Penelitian ini bertujuan untuk menggali secara mendalam bagaimana person–job fit tercermin dalam kinerja tenaga kerja housekeeping di Hotel Gets Premiere Semarang sebagai upaya memaksimalkan kualitas layanan bagi tamu. Metode yang digunakan adalah pendekatan kualitatif dengan desain studi kasus, di mana data dikumpulkan melalui observasi, wawancara, dan dokumentasi, kemudian dianalisis menggunakan prosedur manual (Manual Data Analysis Procedure) dengan penerapan triangulasi dan member checking untuk memastikan kredibilitas hasil. Hasil penelitian menunjukkan bahwa person–job fit dalam pekerjaan housekeeping terwujud melalui sinkronisasi peran, yang mencakup keselarasan organisasi, kehangatan interpersonal, pola kerja monoton, etos pelayanan, dan dedikasi pelayanan profesional. Temuan ini menegaskan bahwa meskipun karakter pekerjaan housekeeping bersifat repetitif, karyawan tetap mampu beradaptasi, menjaga standar layanan, dan membangun interaksi sosial yang positif. Dengan demikian, person–job fit menjadi elemen penting dalam mendukung keberlangsungan layanan housekeeping secara konsisten, profesional, dan berdampak langsung pada citra hotel serta kepuasan tamu.
Kata Kunci: Housekeeping, Layanan Hotel, Person-Job Fit, Sinkronisasi Peran, Studi Kasus.
ABSTRACT
This study aims to explore in depth how person–job fit is reflected in the performance of housekeeping employees at Gets Premiere Hotel Semarang as an effort to maximize service quality for guests. The research employed a qualitative approach with a case study design, where data were collected through observation, interviews, and documentation, then analyzed using the Manual Data Analysis Procedure (MDAP) with the application of triangulation and member checking to ensure the credibility of the findings. The results indicate that person–job fit in housekeeping work is manifested through role synchronization, which includes organizational alignment, interpersonal warmth, repetitive work patterns, service ethos, and professional service dedication. These findings highlight that although housekeeping tasks are inherently repetitive, employees are able to adapt, maintain service standards, and foster positive social interactions. Thus, person–job fit emerges as a crucial element in supporting the sustainability of housekeeping services in a consistent and professional manner, while directly contributing to the hotel’s image and guest satisfaction.
Keywords : Case study, Housekeeping, Hotel Services, Person-Job Fit, Role Synchronization.
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