The Effect of E-Office Implementation on the Effectiveness and Productivity of ASN Performance and the Formulation of Strategies for Improving Them in Bappelitbangda OKU Regency
DOI:
https://doi.org/10.31851/jmwe.v23i1.20952Keywords:
E-office implementation; Work effectiveness; Employee productivity; Civil servants (ASN); Public sector performance.Abstract
This study investigates the effect of e-office implementation on the effectiveness and productivity of civil servants (ASN) at the Regional Development Planning, Research, and Development Agency (Bappelitbangda) of Ogan Komering Ulu Regency. It further examines whether work effectiveness mediates the relationship between e-office usage and employee productivity, and formulates strategic recommendations to enhance organizational performance. Using a quantitative survey design, data were collected from 60 ASN respondents through structured questionnaires. The analysis employed validity and reliability testing, classical assumption testing, simple and multiple linear regression, t-tests, F-tests, and Sobel mediation tests. Additionally, SWOT analysis was used to identify internal and external factors and to develop relevant performance improvement strategies. Findings confirm that e-office implementation significantly improves both work effectiveness and productivity. Work effectiveness also serves as a significant mediating variable in the relationship between e-office usage and productivity. These results demonstrate that digital administrative systems enhance timeliness, accuracy, efficiency, and consistency of ASN performance. The research is limited to a single institution and relies on self-reported data, which may reduce generalizability and introduce potential response bias. This study contributes to public sector performance literature by providing empirical evidence on the strategic role of e-office systems in improving ASN productivity. It also offers practical managerial insights for optimizing digital work processes in government institutions.
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