The Influence of Personal Selling and Price on Business-to-Business (B2B) Consumer Purchasing Decisions at PT Catur Adiluhur Sentosa Palembang
DOI:
https://doi.org/10.31851/jmwe.v23i1.21363Keywords:
Personal Selling, Price, Purchasing Decisions, B2B, Quantitative StudyAbstract
This study aims to examine the effect of personal selling and price on purchasing decisions in a Business-to-Business (B2B) context at PT Catur Adiluhur Sentosa Palembang. A quantitative research approach was employed, using a non-probability sampling technique with a purposive sampling method. The sample consisted of 100 respondents who are B2B customers of the company. Data were analyzed using multiple linear regression, supported by t-tests and F-tests.The results indicate that personal selling does not have a significant effect on purchasing decisions. In contrast, price has a positive and significant effect on purchasing decisions. Furthermore, the results of the F-test show that personal selling and price simultaneously have a significant effect on purchasing decisions. These findings suggest that price plays a more dominant role than personal selling in influencing B2B purchasing decisions at PT Catur Adiluhur Sentosa Palembang.
References
Akbar, T., (2024). Basic Concepts of Personal Selling.
Arifah, N. al., Misidawati, D.N., (2024). Market Analysis and Marketing Strategy in Business Feasibility Studies. J. Manag. Econ. Entrep. 3, 21.
Audina, Z.P., Ikaningtyas, M., (2025). Analysis of the Role of Personal Selling in Building Trusted Relationships with Clients at Bussvision Allianz Surabaya 6.
Charista, V., (2019). The Influence of Product Quality, Service Quality, and Personal Selling on Purchase Decisions for Monas Savings Products. 13, 1434–1444.
Dewi, W.E., Zakky Fahma Auliya, (2025). Stimulus-Organism-Response (S-O-R) Model: The Role of Trust as a Mediator in Purchase Decisions for N'Pure Products on TikTok Shop. Parad. J. Ilmu Ekon. 8, 775–790.
Dubinsky, A.J., (1981). A Factor Analytic Study of the Personal Selling Process. J. Pers. Sell. Sales Manag. 1, 26–33.
Dutawaskita, I., Erlangga, H., Hastono, H., Sunarsi, D., (2022). The Influence of Personal Selling and Price on the Decisions of PT Lautan Surga in Jakarta 2.
Erdian, F.S., Barkah, C.S., Sukoco, I.S., Achmawati Novel, N.J., (2023). The Role of Business-to-Business (B2B) Marketing Communication Strategy in Increasing Online Sales (A Case Study of a Firsthand Seller Business). J. Lentera Bisnis 12, 657.
Famella, Wahyu, S., Setyanti, L.H., Mufidah, A., (2015). The Effect of Work Skills, Work Experience, and Work Attitude on Employee Performance at the Gagak Hitam Cigarette Company in Bondowoso Regency (The Effect of Work Skill, Work Experiences, and Work Attitude on the Performance of Employees at Tobacco Companies G. J. Artik. Science. Students. 1–7.
Iqbal Alim El Hakim, M., Dian Rahmawati, I., (2022). Development of B2B Marketing Strategy and SWOT Analysis in Supporting SDGs. UMS Journal 1–21.
Jayanti, A., Tasrim, T., (2023). "Polarization" of Consumer Behavior: S-O-R Theory Perspective. J. Business and Entrepreneurship Orientation. 3, 107–116.
Jonathan, A., (2012). Business-to-Business (B2B) Strategy in Corporate Business Management. Study. Science. Students. Management. 1, 26–29.
Kiton, M.A., (2021). Analysis of the Influence of Personal Selling, Product Quality, and Price on Customer Purchase Decisions for Attack Detergent at CV. Mulia Utama Medan. V, 164–177.
Kotler, P., & Armstrong, G., (2015). Principles of Marketing - Global Edition. Pearson Education Limited, London.
Kotler, P. and Armstrong, G., (2012). Principles of Marketing, 14th ed. Pearson Education Limited, England.
Kotler, P. & K., (2009). Marketing Management, 13th ed. Erlangga, Jakarta.
Kotler, P., Kartajaya, H., Setiawan, I., (2017). Marketing 4.0: Moving from Traditional to Digital. PT. Gramedia Pustaka Utama, Jakarta, Indonesia.
Kotler, P., Keller, K.L., (2016). Marketing Management, 15th Edition. New Jersey: Pearson Prefecture Hall, Inc.
Kotler, P., Keller Lane, K., (2010). Marketing Management. Erlangga.
Kusbandono, D., Rosyad, S., (2020). Barriers to Developing Small and Medium Enterprises (SMEs) Using Information Technology (E-Commerce) to Increase Fish Seed Sales in Plosobuden Village, Deket District, Lamongan Regency. Media Mahard. 18, 287–299.
Monalisa et al., (2023). Marketing Strategy (Carving Success Through the Best Marketing Strategy), Journal of Marketing.
Nasution, S.W., (2023). The Influence of Product and Price on Consumer Purchasing Decisions. 4, 181–187.
Nurhayani & Suryano, (2019). Contemporary Marketing Strategy. Product Pricing for Various Pricing Strategy 70.
Prananda Putri, J.N., Listyorini, S., Budiatmo, A., (2023). The Influence of Influencer Marketing and Brand Image on Purchasing Decisions (A Study of Pond's Product Consumers in Semarang). J. Ilmu Adm. Bisnis 12, 922–933.
Rodriquez, R., Roberts-Lombard, P., Høgevold, N., Goran, S., (2023). Business-to-Business Sellers' Motivations in Sales Performance – A Six-Dimensional Framework Proposition. South African J. Econ. Manag. Sci. 26.
Russell, J., Mehrabian, A., (1977). Evidence for a Three-Factor Theory of Emotions. J. Res. Pers. 11, 273–294.
Sumarwan, U., (2003). In, Consumer Behavior: Theory and Its Application in Marketing, 1st ed. Ghalia Indonesia, Jakarta.
Tlapana, T., Mduba, K., (2021). Customer Service and Its Impact on Consumer Buying Patterns. Mod. Manag. Rev. 67–78.
Tri, R., Yanto, Y., (2020). The Influence of Personal Selling on Achievement. J. Business and Marketers. 10, 1–22.
Wind, J., Jr., F., (1972). A General Model for Understanding Organizational Buying Behavior. J. Mark. 36, 12–19.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Jurnal Media Wahana Ekonomika

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The copyright of the received article shall be assigned to the publisher of the journal licensed under a Creative Commons Attribution-NonCommercial 4.0 International License in line with the license, authors and any users (readers and other researchers) are allowed to share and adapt the material only for non-commercial purposes. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.




















